FAQ
Common questions
Everything guests usually ask before visiting, booking, or ordering.
Where is Kamelot located?
Kamelot is located at вул. Об'їзна, 6к, Тернопіль. We are about 2 km from the city center, easily accessible by car or public transport. You can find detailed directions and a map on our contact page.
What are the restaurant hours?
Our restaurant is open daily from 7:30 to 22:00. We serve breakfast, lunch, and dinner during these hours. Special hours may apply for private events or group bookings.
How do I book a hotel room?
You can browse our room categories on the rooms page and contact us via phone, email, or through our website. Our reception team will help you choose the right room and complete the booking.
What room categories are available?
We offer 6 room categories: Economy Mansard, Standard Twin, Standard Double, Standard with Bathroom, Half Suite, and Family Standard. Each category has different sizes, amenities, and price points to suit different guest needs.
Is breakfast included in hotel stays?
Breakfast availability depends on your room rate and booking option. Please check your reservation confirmation or contact our reception team to confirm if breakfast is included with your booking.
What SPA services are available?
Our SPA zone features a Finnish steam room, sauna options, and a pool with hydro-massage zones. All services are available 24/7 for hotel guests and visitors. Contact our team for pricing and booking details.
How do I book SPA time?
You can reserve SPA time in advance by contacting our hotel phone or emailing us. Walk-in sessions may be available depending on current occupancy. For group sessions or special packages, we recommend booking ahead.
What conference hall capacities are available?
Our main conference hall accommodates up to 90 guests with modern AV equipment. We also have a smaller meeting room for up to 20 guests and summer gazebos for up to 35 guests. Contact us for pricing and availability.
Can you host a wedding or banquet?
Yes, we regularly host weddings, banquets, and celebrations. Our restaurant and event spaces can accommodate groups from 20 to 90+ guests. We provide catering, setup support, and a professional service team. Contact us to discuss your event details.
What equipment is available for conferences?
Our conference hall includes a multimedia projector, screen, microphones, professional acoustics, flip chart, stationery, and high-speed Wi-Fi. Additional technical support can be arranged on request.
Is parking available?
Yes, we offer guarded and video-monitored parking for all guests. Parking is free for hotel guests and available for restaurant/event visitors. The parking lot is secure and conveniently located near all building entrances.
Do you allow pets?
Pet policy details depend on the specific room, area, and circumstances. Please contact us before your visit to confirm whether pets are permitted for your booking.
Is Wi-Fi available?
Yes, complimentary high-speed Wi-Fi is available throughout the property for hotel guests, restaurant visitors, and event attendees. Ask our team for the connection details during your visit.
What are check-in and check-out times?
Standard check-in is typically after 14:00 (2:00 PM) and check-out is before 11:00 AM. Early check-in or late check-out may be available depending on room occupancy. Contact our reception team to arrange special timing.
How can I contact Kamelot?
You can reach us via phone, email, or visit our contact page for additional options. Hotel/SPA: +38 067 354 56 86 or +38 0352 51 47 47. Restaurant/Conference: +38 067 350 89 44 or +38 067 200 48 04. Email: office@hotel-kamelot.te.ua or admin@hotel-kamelot.te.ua.